RS Consulting
Practical planning, performance and service review support for local government
Helping councils strengthen Integrated Planning and Reporting, service planning and service review through clear frameworks, practical tools and evidence-based decision-making.
Local government teams are managing increasing expectations, limited resources and growing complexity. Strong planning and review processes are no longer just compliance requirements. They are essential tools for understanding service performance, making informed resourcing decisions and demonstrating value to the community.
Rachna Sangwan Consulting works with councils to develop practical, fit-for-purpose approaches to Integrated Planning and Reporting, service planning and service review. The focus is on turning strategy, data and operational knowledge into clear insights that support better decisions.
Local government experience. Practical improvement focus.
Rachna Sangwan brings hands-on experience in corporate performance, Integrated Planning and Reporting, service planning, service review and organisational reporting within NSW local government.
Her work sits at the intersection of strategy, operations, governance and performance. She understands the realities councils face: competing priorities, limited capacity, complex stakeholder environments, and the need to balance compliance with meaningful improvement.
Her approach is practical, collaborative and grounded in the local government context. She helps teams clarify what services are trying to achieve, how they are performing, what resources they require, and where improvement opportunities exist.
Services
Three areas of focused consulting support for NSW local councils.
Integrated Planning and Reporting
Support to strengthen planning, reporting and performance frameworks under the NSW Integrated Planning and Reporting framework.
What’s included +- Delivery Program and Operational Plan alignment
- Performance measures and indicators
- Quarterly and annual reporting
- Executive reporting frameworks
- Community indicator alignment
- Governance and accountability processes
Service Planning
Practical service planning support to help councils better understand their services, resources, risks and future needs.
What’s included +- Service plan templates and frameworks
- Service purpose and scope definition
- Service level documentation
- Workforce and financial analysis
- Risk, asset and demand considerations
- Links to strategic priorities and community outcomes
Service Review
Structured service review support to help councils assess efficiency, effectiveness, service levels and improvement opportunities.
What’s included +- Service review frameworks and guidelines
- Review planning and scoping
- Staff workshops and stakeholder engagement
- Current-state analysis
- Findings and recommendations
- Implementation planning and benefits realisation
Integrated Planning and Reporting
Support to strengthen planning, reporting and performance frameworks under the NSW Integrated Planning and Reporting framework.
What’s included +- Delivery Program and Operational Plan alignment
- Performance measures and indicators
- Quarterly and annual reporting
- Executive reporting frameworks
- Community indicator alignment
- Governance and accountability processes
Service Planning
Practical service planning support to help councils better understand their services, resources, risks and future needs.
What’s included +- Service plan templates and frameworks
- Service purpose and scope definition
- Service level documentation
- Workforce and financial analysis
- Risk, asset and demand considerations
- Links to strategic priorities and community outcomes
Service Review
Structured service review support to help councils assess efficiency, effectiveness, service levels and improvement opportunities.
What’s included +- Service review frameworks and guidelines
- Review planning and scoping
- Staff workshops and stakeholder engagement
- Current-state analysis
- Findings and recommendations
- Implementation planning and benefits realisation
Example Engagements
Service Review Readiness Assessment
A short diagnostic review of a council's current service review maturity, including strengths, gaps and recommended next steps.
Service Review Framework Development
Development of a practical service review methodology, including templates, governance steps, assessment criteria and reporting formats.
Service Planning Toolkit
A complete service planning framework including templates, guidance notes and workshop support.
IP&R Performance Review
Review of current performance measures, reporting structure and alignment between strategic plans, delivery plans, operational actions and reporting outputs.
Facilitated Service Review
End-to-end support for a selected service review, including scoping, workshops, analysis, findings and recommendations.
Service Review Readiness Assessment
A short diagnostic review of a council's current service review maturity, including strengths, gaps and recommended next steps.
Service Review Framework Development
Development of a practical service review methodology, including templates, governance steps, assessment criteria and reporting formats.
Service Planning Toolkit
A complete service planning framework including templates, guidance notes and workshop support.
IP&R Performance Review
Review of current performance measures, reporting structure and alignment between strategic plans, delivery plans, operational actions and reporting outputs.
Facilitated Service Review
End-to-end support for a selected service review, including scoping, workshops, analysis, findings and recommendations.
Clear. Collaborative. Useful.
Rachna’s approach is designed to make planning and review work easier for councils to use, not harder to maintain.
Understand the service context
Every council service is different. The process begins by understanding the purpose, drivers, constraints and operating environment of the service or framework being reviewed.
Bring structure to complexity
Clear templates, practical frameworks and evidence-based methods are used to organise information in a way that supports decision-making.
Work with people, not around them
Good service planning and review depends on the knowledge of staff who deliver the work. The process is collaborative and designed to bring operational insight into strategic conversations.
Turn findings into action
The goal is not a report that sits on a shelf. The goal is clear, useful recommendations that support improvement, resourcing decisions and organisational learning.
Councils need support that understands the sector, the reporting obligations and the operational realities. Rachna Sangwan Consulting provides practical support grounded in real local government experience, with a focus on tools and outputs that can be adopted by managers, executives and governance teams.
The consultancy can support councils that need extra capacity, an independent perspective, or a structured approach to planning and review.
Let us talk about your council planning, performance and service review needs.
For councils looking to strengthen service planning, improve reporting, or develop a more structured approach to service review, Rachna Sangwan Consulting provides practical support tailored to your organisation.