Practical Planning, Performance and Service Review Support for Local Government
Helping councils strengthen Integrated Planning and Reporting, service planning and service review through clear frameworks, practical tools and evidence-based decision-making.
The Strategic Value of Modern Local Government Planning
Local government teams are managing increasing expectations, limited resources and growing complexity. Strong planning and review processes are no longer just compliance requirements. They are essential tools for understanding service performance, making informed resourcing decisions and demonstrating value to the community.
Rachna Sangwan Consulting works with councils to develop practical, fit-for-purpose approaches to Integrated Planning and Reporting, service planning and service review. The focus is on turning strategy, data and operational knowledge into clear insights that support better decisions.
RACHNA SANGWAN
Local government experience. Practical improvement focus.
Rachna Sangwan brings hands-on experience in corporate performance, Integrated Planning and Reporting, service planning, service review and organisational reporting within NSW local government.
Her work sits at the intersection of strategy, operations, governance and performance. She understands the realities councils face: competing priorities, limited capacity, complex stakeholder environments, and the need to balance compliance with meaningful improvement.
Her approach is practical, collaborative and grounded in the local government context. She helps teams clarify what services are trying to achieve, how they are performing, what resources they require, and where improvement opportunities exist.
Services
Three areas of focused consulting support for NSW local councils.
Integrated Planning and Reporting
Support to strengthen planning, reporting and performance frameworks under the NSW Integrated Planning and Reporting framework (IP&R).
-
Community Strategic Plan coordination and review
Delivery Program and Operational Plan development
Integration of Council strategies, plans and resourcing documents
IP&R governance, guidance and quality assurance
Planning timetable and statutory compliance management
Community engagement integration
Annual and Six Monthly Report coordination
State of our City Report coordination
Support and advice to councillors, executives and service managers
Service Planning
Practical service planning support to help councils better understand their services, resources, costs, risks, service levels and future needs.
-
Corporate service planning framework
Service catalogue development and maintenance
Definition of service purpose, scope and customers
Service ownership and accountability
Service level and standard development
Demand, capacity and resource analysis
Service cost and funding analysis
Alignment of services with assets, workforce and financial planning
Integration of service plans with the Delivery Program and Operational Plan
Service planning guidance, templates and capability development
Performance & Reporting Improvement
Support to improve performance measures, reporting frameworks, executive and ARIC reporting, organisational health measures and decision-making insights.
-
Performance framework review and improvement
Development and refinement of performance measures and targets
Executive and leadership reporting
Audit, Risk and Improvement Committee (ARIC) reporting
Organisational health measures and reporting
Delivery Program and Operational Plan performance reporting
Dashboard, scorecard and reporting template development
Data quality, definitions and reporting consistency
Trend, variance and exception reporting
Alignment of performance, risk and decision-making
Reporting governance, roles and responsibilities
Support and advice to executives, managers and reporting teams
Service Review
Structured service review support to help councils assess efficiency, effectiveness, service levels and improvement opportunities.
-
Corporate service planning framework
Service catalogue development and maintenance
Definition of service purpose, scope and customers
Service ownership and accountability
Service level and standard development
Demand, capacity and resource analysis
Service cost and funding analysis
Alignment of services with assets, workforce and financial planning
Integration of service plans with the Delivery Program and Operational Plan
Service planning guidance, templates and capability development
Graphic Design
Website Design & Development
Brand Strategy
Editorial Services
Additional Support
Strategic Marketing
SEO
Video Production
Strategic Cybersecurity
OUR APPROACH
Why work with a specialist practitioner
Clear. Collaborative. Useful.
Rachna’s approach is designed to make planning and review work easier for councils to use, not harder to maintain.
-
Every council service is different. The process begins by understanding the purpose, drivers, constraints and operating environment of the service or framework being reviewed.
-
Clear templates, practical frameworks and evidence-based methods are used to organise information in a way that supports decision-making.
-
Good service planning and review depends on the knowledge of staff who deliver the work. The process is collaborative and designed to bring operational insight into strategic conversations.
-
The goal is not a report that sits on a shelf. The goal is clear, useful recommendations that support improvement, resourcing decisions and organisational learning.
FREE RESOURCES
Practical Tools for Better Council Outcomes
Download these free, field-tested guides and checklists designed to help your council team streamline planning, structure service reviews, and deliver measurable value to your community.
To access, simply fill out this form and we will send you your password. If you already have your password, click here.
Case Studies
Get in Touch
Let us talk about your council planning, performance and service review needs.
For councils looking to strengthen service planning, improve reporting, or develop a more structured approach to service review, Rachna Sangwan Consulting provides practical support tailored to your organisation.
Contact Rachna
Email hello@rsconsulting.com.au
Phone +61406225100
LinkedIn linkedin.com/in/rachnasangwan